Contact PlaceMyBet: Support, Help & Complaints 2026

We offer two support channels: live chat and email. Live chat is the quickest route for anything time-sensitive, such as a deposit that hasn't appeared, a login problem or a question about a game in progress. Email suits more detailed matters, like a query that needs documents attached, a follow-up on an earlier conversation or feedback you'd like us to read properly. Both channels are typically staffed every day of the week. We don't list a phone line or postal address, so please use chat or email to make sure your message reaches the right team and is recorded against your account.

A few details help us solve things in one go instead of several. Please give us your username and the email address registered to your account, so we can find you quickly. Describe what happened in plain terms, including roughly when it occurred. If it involves a payment, add the transaction ID, the method you used and the amount. Screenshots are very useful for error messages, game screens or anything that looks wrong on your end. For verification queries, tell us which document you've sent. Never share your full card number or your password with us; we will never ask for either.

Live chat is designed for immediate help, so you should be connected with an adviser without a long wait during our usual daily hours. Email takes a little longer because each message is read and, where needed, checked with the relevant team before we reply. Straightforward questions are generally answered sooner, while cases involving payments, verification or a game review can take more time because we want to give you an accurate answer rather than a quick guess. If you haven't heard back when you expected to, reply to your original email rather than starting a new one, so the history stays together.

As a UK Gambling Commission-regulated operator, we're required to confirm who our players are. That means identity verification is part of the process, and it must be completed before your first withdrawal. If you're unsure what we need, or a document was declined, contact us and we'll explain what's acceptable and why. We can also help with updating personal details, resetting access to your account, and understanding how your information is protected with SSL encryption. Please keep the details you give us accurate and consistent with your documents, as mismatches are the most common reason verification takes longer than it should.

We support Visa, Mastercard, PayPal, Apple Pay, Skrill, Neteller, Paysafecard and bank transfer, all in GBP. If a deposit or withdrawal doesn't look right, tell us the method, the amount and the transaction ID. As a guide, the minimum for most deposits and withdrawals is £10. E-wallet withdrawals are typically processed within 24 hours of approval, while cards and bank transfers usually take one to five working days. If your payment is still within those windows, it may simply be in progress, but we're glad to check its status for you and explain any delay.

If something goes wrong, we want the chance to put it right. Start by contacting our support team through live chat or email and explaining the issue; we'll look into it and respond with our findings. If you're not satisfied with the answer, ask for your complaint to be escalated to a senior member of the team, and we'll review it again. Should you still feel the matter hasn't been resolved fairly, you can take it further, as we operate under the UK Gambling Commission. Keep any relevant messages, screenshots and reference numbers to hand, as they make every stage of the process quicker and clearer.

Gambling should stay enjoyable, and if it stops being that, we're here to help. Contact us at any time to set or lower a deposit limit, take a break, or request self-exclusion from your account. We also take part in GAMSTOP, the UK-wide scheme that lets you exclude yourself from licensed operators in one step. You can reach us without having to justify your decision, and we'll act on your request promptly and respectfully. Only gamble with money you can afford to lose, never chase losses, and remember that gambling is for adults aged 18 and over. If you're worried about your play or someone else's, please speak to us or a support organisation.